Check-in and Boarding Process

Make your embarkation day smooth and stress-free with our streamlined check-in and boarding process. Here's everything you need to know before you arrive at the port.

Online Check-in (Required)

Complete your check-in online 3-90 days before departure:

Visit vistavoyage.com/check-in
Enter your confirmation number and last name
Upload photos and verify guest information
Select your boarding time preference
Print or save your boarding passes to your phone

Required Documents

Bring these documents to the terminal:

Valid passport (recommended) or birth certificate with photo ID
Printed boarding passes or mobile boarding passes
Credit card for onboard purchases
Any required visas for your destinations
Travel insurance documentation (if purchased)

Arrival at the Terminal

For the smoothest experience:

Arrive during your assigned boarding time window
Have your documents ready before entering the terminal
Check large luggage with porters outside the terminal
Keep carry-on bags with essentials for the first day

Security and Check-in Process

What to expect at the terminal:

Security screening similar to airports
Document verification at check-in counters
Photo for your SeaPass card (room key and onboard ID)
Health screening questionnaire
Proceed to the ship for boarding

Boarding Time Windows

Check-in times help manage terminal crowds:

Suite Guests: 11:00 AM - 12:00 PM
Loyalty Members: 11:30 AM - 12:30 PM
General Boarding: 12:00 PM - 3:30 PM
Final Boarding: 3:30 PM (no exceptions after 4:00 PM)

Special Assistance

Need help during check-in?

Wheelchair assistance available upon request
Priority boarding for guests with disabilities
Special dietary needs confirmation
Medical equipment coordination

Contact guest services at the terminal or call 1-800-VISTA-GO if you need assistance.